Shipping & Return

Shipping

Deliveries are possible within mainland Germany and France, and will be soon opened to the main EU countries. Shipping cost is payable by the customer.
A confirmation email with the tracking number will be sent when your parcel is on its way.

Delivery Time

Unless otherwise stated in the product description, the delivery time for Germany is within 3-7 working days. For EU deliveries, your package should arrive within 10-15 working days. Delivery cannot be made on Sundays and public holidays.

Return conditions

By article L 121-16 of the Consumer Code, the Buyer has a period of fourteen clear days from the date of receipt of the articles to return, at his expense, the products ordered for reimbursement. The products must imperatively be returned in perfect condition for resale, in their original state, duly sealed and accompanied by the invoice corresponding to the purchase. Any incomplete, damaged, damaged product or whose original packaging has been damaged, will not be refunded or exchanged. The Purchaser is advised to use a carrier offering tracking and insurance of the returned goods. If it is lost or damaged in transport,  ATELIER AMELIE cannot reimburse the Purchaser, who must make a claim directly with the carrier. In case of exercise of the right of withdrawal, only the price of the product (s) purchased will be refunded. Shipping and return costs are the responsibility of the Buyer.